Powered by Dynamics and Power Platform, the manufacturer now has visibility across finance, operations, sales and service-and extended their brand, opening up new revenue streams and gaining market share. By engaging with 3,000+ dealers across 40 countries early in the process, PwC helped lay out a multi-year digital transformational roadmap to improve their customer experience, operational efficiency and revenue growth. Unify, standardize, and streamlineįaced by inconsistent customer experience across their large dealer network and lack of visibility between sales and service, this iconic motorcycle manufacturer needed to integrate their front and back office processes. In order to grow market share and product offerings, integrate your reporting capabilities across your organization. It's hard to gain market share if you’re unable to extend your brand beyond a few products. Siloed IT systems can make it more challenging to have a single view of the customer-likely leading to poor customer service and high customer dissatisfaction. They immediately realized a 40% reduction in monthly close cycles and a 25% reduction in the number of accounts. PwC developed and executed a finance transformation project for the office of the CFO that sunsetted the legacy platforms, integrated front and back office systems and deployed Dynamics 365 Finance & Operations. Sunset, modernize and scaleĪfter a private equity buyout, a multinational technology company needed to deliver a consolidated view of its business across 18 countries while optimizing its finance, procurement and supply chain processes. Successful finance teams must operate as strategic business partners, bringing insights gleaned from ERP coupled with advanced analytics and predictive modeling. Financial scorekeeping is no longer the core responsibility. The pressure on finance to do more with less has never been greater. Microsoft Dynamics 365 provides the exceptional potential to streamline businesses, improve customer relations, and enhance business productivity while reducing costs.As companies evolve to meet growing customer demands, they can outgrow their legacy ERP systems, leading to efficiency challenges and disconnected systems. When your needs change, you can effortlessly search for an app that can help you.ĭynamics 365 helps to increase employee productivity since they have access to tools and insights required to make the most suitable decisions. This makes solutions easy to understand and use.
If you use Dynamics 365, you will be able to easily search and find the apps that you and your business need. Dynamics 365 can also help you reduce costs significantly as you can eliminate the need to manage your own data center and servers.
This has the potential to be much cheaper as you have the option to buy only what you need instead of paying for a complete package. Savings and expenses are the critical factors and having an operational cost, and a subscription model is far more flexible than having capital costs. You can personalize the customer experience and measure and track the health of customer relationships and use pre-built KPIs to understand the customer journey with real-time updates accurately. When your requirements change, you need to add the applications that help you grow.ĭynamics 365 joins any customer data to get a complete picture of the customer’s buying history. The system can create a solution that suits your needs. Some of the benefits of using Dynamic 365 include:ĭynamics 365 is built to be simple as you only need to do add individual apps that work both on their own or together.
Microsoft Dynamics 365 is the only cloud-based solution that offers all you need for CRM and ERP in one place, that work seamlessly together across several business units, such as sales, operations, marketing, project service automation, and more. This provides your team with the practical tools they need to improve customer relationships, close more deals effectively, and be more productive. It alleviates the need to jump between programs by combining all essential sales, marketing, and customer service applications in one single platform.
It has been beneficial to businesses, enabling them to improve their sales and customer service processes, as well as to increase employee productivity.ĭynamics 365 helps businesses accelerate and expedite communication and improve customer relationships through a comprehensive suite of productivity tools. Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) system. It was released by Microsoft in July 2016 and became available for general release in November 2016. Dynamics 365 addresses your ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) needs, including over a dozen apps and add-ons.
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